Privacy policy

Who we are

Inspired Coaching is an online personal training service run by Lewis and Charlotte. For data protection purposes we are the “data controller” for the information described here. You can reach us at lewis@inspiredcoachingonline.com.

What we collect

It depends on what you do on the site.

• If you use the calorie calculator and ask for your plan: your first name and email address, plus the details you entered — your age, sex, height, current weight, goal weight, daily step count and how often you train — and the results we produced from them.
• If you enquire about coaching: your name, email address, and anything you choose to tell us in your message.
• If you buy coaching: your name, email, phone number and billing details (handled by Stripe), plus whatever you tell us in onboarding and in the coaching itself — date of birth, height, weight, injuries, allergies, intolerances, training history, goals, weekly weigh-ins and progress photos, and the messages we exchange.
• Basic site analytics: aggregated, anonymous information about which pages are visited. This does not identify you.

Some of that — injuries, weight, progress photos — can be health data. We only hold it so we can coach you. Do not send us medical records or clinic letters through this website; tell us in onboarding or by email, in your own words.

Why we hold it, and on what basis

• To send you the thing you asked for. If you request your plan, we use your email address to send it. That is us fulfilling your request.
• To reply to your enquiry. If you get in touch about coaching, we use your details to answer you.
• To coach you, if you have bought. We use your intake, weigh-ins, photos and messages to build and adjust your plan. That is us performing the contract you bought. For health information, we also rely on your explicit agreement that we may use it for that purpose — which you give by submitting onboarding and by sending us check-ins.
• To send you tips and offers — only if you tick the box. This is separate and entirely optional. You can withdraw consent at any time, and every such email has an unsubscribe link.
• To use a progress photo in our marketing — only if you later agree. Buying coaching does not give us this permission. If we ever want to share a photo, we will ask you separately. You can say no, or change your mind later.

Asking for your plan does not sign you up to marketing. Buying coaching does not sign you up to having your photos posted. Those are different things and we keep them that way.

Who else sees it

Only the services we need to run the site and the coaching. Our website hosting, our database provider, our email delivery provider, Stripe (who take payment), and the coaching app we use to send you plans and check-ins process this information on our behalf, under contract. We do not sell your information, and we do not share it for anyone else’s marketing. Progress photos used for coaching stay between you and us; they are not posted unless you have separately agreed.

How long we keep it

We keep enquiry and calculator records for up to two years from your last contact with us, after which we delete them. Coaching records — intake, messages, weigh-ins, photos used to coach you — we keep while you are a client and for up to six years after, which is how long a contract claim can usually be brought in England and Wales. If you later agree to a marketing photo and then withdraw that agreement, we take it down from our accounts. If you unsubscribe or ask to be removed from marketing emails, we act on it straight away.

Your rights

Under UK data protection law you can ask us to show you what we hold about you, correct it, delete it, or stop using it for a particular purpose. Email us and we will sort it out — normally within a few days, and always within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

We use a small number of cookies that are necessary for the site to work, and privacy-friendly analytics that do not track you across other websites.

A note on the calculator

The calorie calculator gives general guidance for healthy adults over 18. It is not medical advice and it is not a substitute for talking to a doctor or a registered dietitian — particularly if you are pregnant or breastfeeding, managing a health condition, or have any history of disordered eating.